What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. That means that cookies help us to remember information about your user experience and your preferences. They also help your navigation through the website and show more relevant results based on your search.

In general, cookies improve your user and browsing experience and ensure that you see more adequate information based on your previous search and interests.

Types of cookies and duration period

There are two types of cookies that we use – persistent and session cookies.

The persistent cookies remain on your device until they expire or you delete them. You can delete them manually by clearing them from your browser settings or automatically by setting up your browser to do that at a certain period of time.

Session cookies will only stay on your device while you browse and they get deleted when you stop. For example, while being on a web chat you have session cookies, but once you close it, they are gone.

First and third-party cookies.

First party cookies are essential and a website can’t function without them. If you disable first-party cookies you will not be able to move from page to page and use the functions of the website you intend to see. First party cookies are allowed by default and a small amount of text is stored in the user’s computer created by the website the user is visiting. A well-known example is Google.

Third party cookies are used for specific purposes, for example, understanding how a service is used. They are placed on your device usually by business partners of the website you’re visiting with the specific goal of advertising their products/services. You can block or delete third-party cookies by visiting your browser and security settings.

What other cookies we use

Performance cookies – these are cookies a website can’t function without. They are used to improve the speed and the performance of the website. For example, you log in a website you’ve used before. The cookies help determine whether you’ve been on that site before and show you fresher content instead of the one you’ve seen before. They are harmless and are deleted when you close the browser.

Functionality cookies – those cookies provide information about choices you have made on a website in order to tailor the website for you. They may be set by third-party providers a website has chosen to use the services of. For example, being on a web chat. These cookies are not used to track your browsing activity and you can always disable them from your browser settings menu, but please note that some of the functions of the website you’re on may not work due to that.

Cookies used on our website:

Google Tag Manager – this is a Google associated cookie mostly used for loading scripts onto websites that work better with Google analytics.

WordPress cookie – a cookie set by WordPress for the purpose of performance optimization or logging into websites.

Zopim cookies – the webchat Zendesk uses cookies only to personalize your online experience. Those cookies are session cookies and are deleted when you close the web chat. They can not be used to run programs or deliver viruses to your computer.

Bing – when using Bing with a web browser it will place cookies on your machine. By using cookies, Bing provides you with more relevant experience. You can always block those cookies by going to your browser settings.

How to control and delete cookies?

If you want to delete cookies or stop your browser from accepting cookies go to your browser’s help and settings menu and follow the instructions. You can also receive alerts about new cookies if you had set automatic notifications to your browser. Please note though, that disabling cookies may limit your user experience because you will not be able to access certain parts of our website and other parts of our services may not work properly.