Regular Domestic Cleaning

Yes, we vet our cleaners. We ask for documentation such as proof of address, two passports, permission to work in the UK, etc. We carefully check if they have criminal record. We require two written references which we check as well and call the previous customers for information about the cleaner. If our cleaners pass the interview, we arrange and give them training.

Yes, you can. The cleaner will come on the day you require.

Just give us a call within 24 hours and we will arrange another cleaning asbolutely free of charge. Complains made outside the 24hrs will not be considered.

Yes, we normally send the same cleaner, but if you require a different cleaner we will arrange that.

Yes, we are insured for liability, loss, key holding and damage upon work.

Yes, there is. 2 hrs is the minimum on a weekly basis and 2 hrs per visit minimum on a fortnightly basis.

You may give the cleaner a key if you want to. It is totally up to you.

On a regular basis, yes. We have a list of cleaning materials that you can choose from. Your regular cleaner will inform you when you are out of something. You will also have to have a vacuum cleaner, a mop, and a bucket (if floors are not carpeted) at home.

Accidents may happen. We are fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our cleaners. If you need to report damage we accept complaints made within 24hrs of the provided service. For your own protection, you can secure any sentimental and antique values safely when you move them and put them in a safe place.

Only if you want to. You may collect or move the household items that you wish.

If it happens, please contact us to reschedule your service and notify us at least 2 days in advance. If you want to continue using our services while you are on a holiday you do not have to do anything if the cleaner has a key.

 

Please give us a call at least 24 hours in advance! If you fail to give us the appropriate notice you will have to pay full price for the cleaning visit.

Please give us a notice over the phone or email us at least 30 days before your last cleaning session should take place.

Please contact us immediately, so we could organize another cleaner.

Yes. You can also pay us and the cleaner separately if you want to, otherwise, you pay us the full price of the service provided.